Frequently Asked Questions
Everything you need to know about your Nihilo Audio gear.
What is the standard shipping timeframe for Nihilo Audio products?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international delivery can range from 7-14 business days depending on the destination.
Do you offer a warranty on your electronics?
Yes, all Nihilo Audio hardware comes with a 2-year limited warranty that covers manufacturing defects and component failures under normal use conditions.
What is your return policy for open-box items?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a small restocking fee may apply to opened electronic items.
Are Nihilo Audio headphones compatible with both iOS and Android?
Absolutely. Our wireless products use universal Bluetooth 5.2 technology, ensuring seamless connectivity with iOS, Android, macOS, and Windows devices.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing a tracking link and a unique carrier number to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.